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A Look at IT Help
Desk Software -
|IT help desk
software can be a valuable resource for technicians to manage
and resolve troubleshooting tickets. Most companies realize the
benefits of purchasing help desk software since it is a reliable
way to manage customer inquiries and complaints. IT help desk
software is preferred by both companies and clients over a
traditional call center.
In traditional call centers, customers often complain of long hold times and
unreturned voicemails. Other times, the
less-than-technically-savvy customer may become frustrated in
his or her attempt to explain the problem. Help desk software
allows an IT department to effectively manage and direct certain
issues to the appropriate personnel.
Many IT help desk software programs offer the convenience of a user-friendly
menu and easy-to-manage files. Customers can choose from a
variety of help topics and even copy and paste error messages to
send to IT. For those customers who are not technically
advanced, menus can be set up to offer a variety of common
HelpDesks.com is an excellent resource for extensive IT help desk software
reviews and information. This site allows you to compare the
leading providers of the products to find the right program for
your needs. Convenient charts allow you to see various amenities
offered such as whether or not the program is web-based, costs
associated with purchase and upgrades and the number of users
allowed for each program.
One of the most popular IT help desk software programs, according to
consumer reviews, is FootPrints. On a scale of one to ten, it
has a rating of 9.2 and has multiple consumer reviews. This is a
web-based program, and the initial cost is around $6,000.
FootPrints offers unlimited user capabilities and free upgrades
with their annual maintenance contract. This program is
compatible with Linux, Windows NT, Windows 2000 and Unix
operating systems. It also offers searchable databases,
assignment of reference numbers, F.A.Q databases, billing
databases and much, much more.
About the author:
Help Desk Software Info
provides detailed information on help desk software solutions,
including IT help desk software, web-based help desk software,
free help desk software, help desk tracking, help desk support
software, and reviews of help desk software programs. Help Desk
Software Info is the sister site of
Recruiting Software Web.